Versand

SHIPPING POLICY

Why do you fold the rugs before shipping? Doesn't that damage the rug?
We’ve spent a lot of time getting the packaging of our rugs just right, with custom-made boxes designed to fit our rugs perfectly. Folding the rugs during the shipment process will not damage them. The folding action is similar to what happens when you fold a wool sweater: it may temporarily reveal some creases when you unfold the sweater, but the natural drape of the fibers will eventually resume their position once unfolded. Because our rugs aren’t synthetic, but wool, the natural fibers are resilient and will resume their flat resting position within a few days.

Another major consideration we made when designing our packaging was to allow for ease of transportation from our facility and to your home. Rolled rugs mean bulkier and pricier packaging. Rolled rugs also make it much more difficult to single-handedly carry larger rugs up a flight (or many flights) of stairs. Our larger rugs come in a box with a handle so that you can easily move them, unpack them, and even repack them should you ever need to move. Smaller rugs and cushions also come in boxes that are easy to carry.

How much is shipping? Do you ship internationally?
Continental US: We offer free shipping on all orders over $50 USD via UPS or FedEx within the continental United States (minus Hawaii and Alaska). Orders under $50 USD pay a $9.90 flat rate.

For Alaska, Hawaii, & International: Shipping costs to Alaska, Hawaii, and international destinations will vary depending on the size and weight of your order. The best way to determine this is to add the items to your cart. Our system will automatically estimate the shipping costs based on the destination. Please keep in mind that for international orders, there may be additional taxes and duties to pay upon arrival of the shipment to your country. The rates we offer for shipping are exactly the same rates that we are charged by UPS or FedEx and our fulfillment partners to ensure the lowest cost possible for you.

Do you offer expedited shipping?
Yes, we offer multiple expedited shipping options in the US and Internationally for our rugs, cushions, and cushion inserts. At checkout, you’ll be able to select from standard shipping or one of the expedited shipping options. The rates will vary depending on the size and weight of your package.

For expedited shipping, we prioritize your order and do our best to process it in 1-2 business days. When estimating your product arrival date, please take into account this processing time in addition to the actual shipping time. For example, if you choose overnight shipping, your rug should arrive in 3-4 business days from the time of your order.

When will my order ship?
Orders are generally processed within 1–3 business days. Shipping times will vary depending on where you live, but your order should arrive within 10 business days if you reside within the continental US. Shipments to Alaska and Hawaii may take up to 12 business days. Please note that delivery services (FedEx or UPS) generally do not deliver on weekends and holidays.

International shipping times will vary. Please keep in mind that for international orders, there may be additional taxes and duties to pay upon arrival of the shipment to your country.

Once your order is processed and prepared for shipment, you will receive an email with the order details and UPS tracking number. If you have any questions or issues, please email us at hello@famerugs.com and include your order number. Note that it may take a few hours for the tracking number to appear online, but rest assured that the package is on its way!