Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@famerugs.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@famerugs.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@famerugs.com.

What's your return policy?
We want you to love your purchase! If for whatever reason you are unhappy with your purchase, you may initiate a return within 14 calendar days of receiving your shipment for most products.

Note that all returned items must be undamaged, retain all original tags, and be in a sellable condition in order to be eligible for a refund.

Return Exclusions: Unfortunately, we cannot accept returns on rug pads or unsealed cushion inserts for hygienic reasons, unless there is a product defect. In case of a product defect, please email us at hello@famerugs.com.

RETURN PROCESS
Shipping costs associated with returning items are the responsibility of the customer. If you have any questions about the return policy for the item you want to return, please reach out to hello@famerugs.com.
Please reach out to hello@famerugs.com to initiate a return within 14 calendar days of receiving your shipment.
We will provide the return shipping address and further instructions.
If shipping returns, you may also be responsible for taxes and duties upon arrival in the US or Canada and to our warehouse. We are unable to estimate how much this might be, as prices will vary by country.
To be eligible for a refund, returned items must reach our warehouse within 30 calendar days from the time you initiate the return process, i.e., from the time you email us at hello@famerugs.com.
Received Returns:
Once the returned item is back at our warehouse it will be inspected by our team. Provided it is in an as-new condition we will issue a refund less original shipping fees.
Taxes will be refunded in accordance with state laws. Returns will be refunded to the original method of payment.

Delivery Accessibility Notice:
The customer is responsible for making sure the item can fit in the room of choice and can be delivered through all entry points by verifying building access and all doorway measurements.
If a purchased item is declined at delivery and returned to the Fame Rugs warehouse without going through the standard Return Process, 9% of the retail price will be deducted from the refund.

WHEN CAN I EXPECT MY RETURN?
It takes approximately 5 business days to inspect and process your return from the day it arrives at our warehouse. You will receive an email notification when your return has been processed and your refund has been initiated.

EXCHANGES
If you're looking to exchange an item, we recommend you go ahead and purchase the replacement. Many of our items are one-of-a-kind or can go out of stock quickly, so we cannot guarantee that the desired item will still be available by the time we are able to process your refund.

If you don’t find your question answered below, give us a shout at hello@famerugs.com. We’ll respond within a business day. We love talking rugs!